At Micuppa, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our Platform.
1. Information We Collect
Account Information
- Name
- Email address
- Phone number
- Authentication details
Transaction Information
- Ticket purchases
- Pass purchases
- Booking information
- Billing information
- Payment-related records
Location Information
- Event discovery
- Venue mapping
- Navigation assistance
- Personalized recommendations
Usage Information
- Device information
- Browser information
- Operating system
- IP address
- Session information
- Feature usage
Behavioral & Interaction Data
Information about how users interact with the Platform, including:
- Page visits
- Clicks
- Searches
- Event views
- Booking activity
- Session activity
- Device identifiers
- Feature usage patterns
2. How We Use Your Information
We may use information to:
- Process bookings and transactions.
- Deliver tickets and passes.
- Provide customer support.
- Send confirmations and event updates.
- Improve Platform performance.
- Personalize recommendations.
- Prevent fraud and abuse.
- Ensure security and compliance.
- Comply with legal obligations.
3. Marketing Communications
Micuppa may send communications relating to:
- Event bookings and confirmations
- Event reminders and updates
- Community-related updates
- Product announcements
- Platform improvements
- Promotional campaigns
- Special offers and discounts
- Newsletters and marketing communications
Users may opt out of marketing communications at any time using available unsubscribe mechanisms.
Transactional and service-related communications may continue to be sent where necessary.
4. Cookies & Analytics
Micuppa uses cookies, local storage technologies, analytics tools, and similar technologies to improve user experience, monitor performance, prevent fraud, and understand user behavior.
We may collect information such as:
- Device type
- Browser information
- Operating system
- IP address
- Session activity
- Feature usage statistics
Analytics may be provided through third-party services such as Google Analytics as well as Micuppa's internal analytics systems.
5. Data Sharing
We may share user information with trusted third parties and service providers where necessary to operate the Platform and deliver services.
This may include:
- Organizers, Community Administrators, or event partners for booking verification, attendance management, event operations, customer support, and event-related communications.
- Authentication and infrastructure providers.
- Mapping and location service providers.
- Payment processors and financial service providers.
- Analytics and monitoring providers.
We may share limited user information, including name, email address, booking details, attendance information, and other information necessary for service delivery with the relevant Organizer, Community Administrator, or event partner where required to facilitate bookings, verify attendance, manage event operations, provide customer support, or communicate event-related updates.
We do not sell personal information to advertisers or unrelated third parties.
We may disclose information where required by applicable law, court order, governmental authority, or to protect the rights, safety, security, and integrity of Micuppa, its users, organizers, communities, partners, or the public.
6. Data Retention
Micuppa retains personal information only for as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain business records
Retention periods may vary depending on the type of information and legal requirements.
7. Data Security
Micuppa implements reasonable technical, administrative, and organizational safeguards to protect personal information.
However, no method of transmission or storage can be guaranteed to be completely secure. Users are encouraged to protect their account credentials and devices.
8. User Rights
Subject to applicable laws, users may request to:
- Access personal information
- Correct inaccurate information
- Delete personal information
- Withdraw marketing consent
- Request clarification regarding data processing
Requests may be submitted through our support channels.
9. Business Transfers
In the event of a merger, acquisition, restructuring, investment transaction, sale of assets, or similar corporate transaction involving Micuppa, user information may be transferred as part of that transaction, subject to applicable law.
10. Children's Privacy
Micuppa is intended for users who are legally permitted to use such services under applicable laws.
Where required by law, minors may use the Platform only with the involvement, supervision, or consent of a parent or legal guardian.
Micuppa does not knowingly collect personal information in violation of applicable child protection laws.
11. Changes to This Privacy Policy
Micuppa may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or Platform functionality.
Updated versions will be published on the Platform with a revised effective date.
Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.
12. Contact
For questions, concerns, privacy requests, or legal inquiries, please contact: