At Micuppa, we aim to ensure transparency and fairness regarding cancellations and refunds.
1. Event Cancellations by Organizer
- If an event is cancelled or postponed by the Organizer, Users may be eligible for a refund as per the Organizer's policy.
- Refunds in such cases will be processed within 7 business days once the Organizer confirms eligibility.
2. User-Initiated Cancellations
- Tickets and passes purchased are generally non-refundable unless explicitly allowed by the Organizer's terms.
- Requests for cancellations must be raised within the period specified by the Organizer.
- If a user-initiated refund is allowed by the Organizer, the refund will be processed within 6–7 business days.
3. Event Rescheduling
- If an event is rescheduled, the purchased ticket remains valid for the new date.
- Refunds may be issued only if the Organizer agrees to cancel the booking.
4. Refund Processing
- Approved refunds will be credited back to the original payment method.
- Processing times may vary depending on the payment gateway or bank but typically take 7-10 business days.
- Any service or convenience fees charged by Micuppa may be non-refundable.
5. Platform's Role
- Micuppa acts solely as a facilitator and cannot guarantee refunds unless confirmed by the Organizer.
- All disputes regarding refunds must first be resolved with the Organizer. Micuppa will assist in communication where required.